Ezulwini, 26 September 2025 – The Eswatini Revenue Service has officially taken over additional revenue collection responsibilities under the Second Schedule of the Revenue Act of 2008, marking a major step in consolidating government revenue operations.
The handover event at ERS headquarters was attended by the Acting Minister of Finance, representatives from the Ministry of ICT, ERS and EPTC board members, the Accountant General, and senior government officials. ERS Commissioner General Brightwell Nkambule announced that the agency has completed the transfer of administrative responsibility for several revenue laws, while also expanding its collection mandate.
Under the First Schedule, ERS continues to directly manage taxes including Value Added Tax, Income Tax, Customs and Excise, Alcohol and Tobacco Levies, and Fuel Tax. The Second Schedule covers areas where ERS now handles collections, with line ministries retaining administrative control. Earlier phases included collection of Trading Licence and Company Registration fees, and Phase II now brings remaining revenue laws from the Treasury under ERS management.
Nkambule confirmed that the move is being supported through a strategic partnership with the Eswatini Posts and Telecommunications Corporation. EPTC’s network of over 30 post offices will serve as additional collection points, aiming to make services more accessible, reduce travel for citizens, and streamline processes nationwide. Phase I of the rollout will start on 20 October 2025, with 16 post offices across the four regions, and further locations to follow in subsequent phases.
The Commissioner General cited improvements in customer satisfaction since 2022, with ERS’s Net Promoter Score rising from 6.7% to 77% in March 2025. The agency will maintain these service standards in collaboration with EPTC, applying consistent customer feedback mechanisms across post offices and ERS centres.
Nkambule concluded by acknowledging the contributions of ERS and EPTC staff, the Accountant General’s office, and the Ministry of Finance for guiding the process, while assuring citizens that the reform prioritises accessible and efficient revenue services.
Leave a comment